I developed a civic web platform named VoiceCitoyenne designed to simplify complaint submission and streamline intervention management for citizens and authorities. I built the full complaint and intervention modules from scratch, implementing complete CRUD functionalities to empower users to easily submit, track, and manage their issues. Key features integrated include: • An AI-powered chatbot to guide users through the complaint process. • Automated classification of complaints by category and danger level. • Real-time email notifications to keep users informed of updates. • A user rating