Developed a comprehensive platform where clients can submit their service requests online, streamlining the entire submission process. CNSS employees can efficiently review client submissions through an intuitive interface, with the ability to accept or refuse client requests based on document validation and organizational policies. Employees can escalate client submissions to higher-level CNSS agents when needed. Key Achievements: Dynamic form generator similar to Google Forms inside the platform AI-based document recognition for French and Arabic identity documents Integration with Paperless